Jackpot City Casino Ontario Review

Get a C$1,600 welcome bonus today

Jackpot City Casino has been a prominent name in the online gambling world since its inception back in 1998. With a rich history spanning over two decades, it has established itself as a trusted and reputable destination for casino enthusiasts. 

Owned by Bayton Ltd, a company known for operating a portfolio of successful casinos, Jackpot City has earned numerous accolades for its user-friendly interface, game variety, and customer service excellence. 

For Canadian players, the casino’s adherence to stringent regulatory standards, evidenced by its licenses from the Malta Gaming Authority and the Kahnawake Gaming Commission, ensures safety.

Welcome Bonus and Terms

  • Welcome Bonus: The casino rolls out the red carpet for new players with a staggering C$1,600 deposit bonus. This bonus is strategically divided across the first four deposits, each offering a 100% match up to C$400. Additionally, players are enticed with 10 daily spins, providing a rare chance to hit a C$1,000,000 jackpot, adding an extra layer of excitement to their gaming experience.
  • Terms and Conditions:
  • Minimum Deposit: A C$10 deposit is required to qualify for each phase of the welcome bonus, making it accessible to players of varying financial capacities.
  • Wagering Requirement: The bonus comes with a 35x wagering requirement, which is on par with industry standards, ensuring that the bonus is both attractive and fair.
  • Time Limit: Players have 7 days from the moment they open their account to take advantage of this offer.
  • Game Contributions: While slots contribute fully to the wagering requirement, it’s worth noting that NetEnt slots count only 50%. Table Games and Live Casino games contribute far less than that, 2-20%, depending on the type of game. 

In the competitive market of online casinos, Jackpot City’s welcome bonus is both fair and lucrative, ensuring a perfect boost for any player who would like to test out the casino veteran.

Game Selection

Jackpot City Casino offers an extensive array of games, spanning over 3,000 titles that cater to a broad spectrum of player preferences. The selection includes a vast range of slots, from classic three-reel games to advanced video slots packed with innovative features and themes. Table game aficionados will find a robust lineup of classics like blackjack, roulette, baccarat, and poker, each available in various styles and rule sets.

  • Live Casino and Other Games: The live dealer section offers an immersive experience with games like live blackjack, roulette, and baccarat, streamed in high definition with real dealers. Additionally, the casino provides niche offerings like bingo and keno, appealing to a wider audience.
  • Software and User Experience: The game library is powered by industry giants like Pragmatic Play, Games Global, and NetEnt, ensuring a high-quality, reliable gaming experience. The user interface is intuitively designed, allowing easy navigation and a pleasant gaming experience on both mobile and desktop.
  • Game Updates: Regular updates and expansions of the game library mean players have a constant influx of new and exciting titles to explore, keeping the gaming experience fresh and engaging.

Payment Methods

Jackpot City provides a large range of payment options to accommodate various player preferences. These include traditional methods like VISA and MasterCard, as well as e-wallets like Neteller and Skrill, and region-specific options such as PaySafe and Interac. This variety ensures that players can manage their funds conveniently and securely.

  • Transaction Details: The casino prides itself on processing withdrawals swiftly, often within 48 hours, setting a standard for promptness. While most transactions are free of charge, it’s best to double-check that the transaction option doesn’t come with additional fees. Some payment methods, like PayPal, can charge upwards 5% of a transaction depending on region and type of transaction. 
  • Withdrawal Speed and Reliability: Compared to its peers, Jackpot City ranks highly for its efficient and reliable financial transactions, providing peace of mind for players regarding the safety and accessibility of their winnings. Most withdrawals from Jackpot City Casino are handled within 48 hours. 

Customer Support

Jackpot City’s commitment to customer satisfaction is evident in its comprehensive support system. The casino offers around-the-clock assistance through live chat, ensuring immediate help is available. Players can also reach out via email (support@jackpotcitycasino.com) or phone (1-800-768-1946 – toll-free), with support staff trained to handle a wide range of queries and issues efficiently.

  • Support Quality: Feedback and tests indicate that the casino’s support team is responsive, knowledgeable, and friendly, contributing to a positive overall customer experience.
  • Additional Resources: Besides direct support, Jackpot City offers an extensive FAQ section in their help centre, detailed tutorials, and forums, providing players with a wealth of information to address common questions and enhance their gaming experience.


Jackpot City Casino excels in delivering a comprehensive and satisfying online gaming experience. Its strengths lie in a generous welcome bonus, a vast selection of games, efficient payment processing, and exceptional customer support. 

The welcome bonus, with its significant amount and fair terms, stands as a strong incentive for new players, while the diverse game selection caters to a wide range of preferences and gaming styles.